How support works
- Report the issue as specifically as possible (what, when, impact).
- We pick it up, communicate next steps and keep you informed.
- After the fix, we document what was done and what to expect.
Support
Support without hassle: clear follow-up, clear communication and fixes that actually last.
Helpful to include
- Screenshots or the exact error text.
- Time + what you did right before it happened.
- Which user / device / environment is affected.
What we help with
- Incidents, performance and stability.
- Security questions, updates and incidents.
- Automation and tooling we manage.
This is a base page. We’ll expand support agreements and SLAs later.
Experience
Active in automation since 1989. For us, support means: fix it, explain it, and make it stick.
Need support?
Send your request via contact. If you are already a customer, include your account/tenant to speed things up.